Client record
Expo West 20x20 booth
- Install window
- Jun 17, 8 AM
- Owner
- Maria Chen
- Stage
- In production
Vertical CRM + work OS
ClientRunbook brings client context, projects, deadlines, meetings, opportunities, and follow-up into one vertical workspace for service teams.
Client record
Next actions
Activity review
Inbox + calendarClient sent updated booth graphics and deadline note.
Production review linked to booth runbook.
Product shape
ClientRunbook connects the people, project, communication, tasks, meetings, pipeline, and deadline history around every client.
Clients, contacts, companies, opportunities, projects, meetings, notes, and tasks stay linked to the same operating record.
Operators can see what is due, blocked, recently touched, and ready for follow-up without rebuilding context from scratch.
Email and calendar activity can be reviewed before it becomes part of the client timeline, keeping the workspace accurate.
Labels, dashboards, task lists, pipelines, and project templates adapt to how each service business actually works.
Workflow
Create one record for the client, contacts, context, open opportunities, and current work.
Attach projects, deadlines, approvals, meetings, and tasks to the same client workspace.
Bring email and calendar context into the timeline with a human review step.
See the next follow-up, blocker, meeting, deadline, or pipeline action before it falls through.
Pipeline
Runbook timeline
Approval reminder sent to client contact.
Install task moved to at risk because freight pickup is late.
Meeting notes linked to booth production project.
Attention
Vertical packs
Start with a pack that matches the business, then adjust labels, dashboards, templates, and saved views around the team.
For booth builders, display companies, and event teams managing shows, booths, approvals, shipping, installs, and follow-up.
For contractors and trades managing leads, job sites, estimates, materials, crews, service visits, and job closeout.
For planners, venues, and caterers coordinating inquiries, bookings, guest counts, menus, vendors, payments, and prep work.
Private build
ClientRunbook is being built for service teams that need one serious place to manage client relationships and execution. Early access is intentionally limited while the vertical packs are refined.